Salmon Plumbing Guarantee to ARRIVE ON TIME to your scheduled appointment.
In the rare instance that your plumber has been delayed due to unforeseen circumstances beyond our control, we promise to give you a MINIMUM 30-minutes notice of ANY change in arrival time and will offer to reschedule, if that’s more convenient for you
If we don’t give you at least 30 minutes notice in advance, we will happily give you a FREE Hour of Service on your plumbing job.
This offer is not to be used with any other offer.
Does not apply to quoted jobs.
Discounts will not be applied to overdue amounts.
Deposits
Deposits are not refundable however partial or total refunds of deposits may be made at the sole discretion of Salmon Plumbing.
Cancellations
Salmon Plumbing reserve the right to charge for lost time as a result of cancellations and or postponement made less than 2 business days from the scheduled appointment time.
Warranties
Salmon Plumbing offers a 6 and half year warranty as per the Queensland Building & Construction Commission (QBCC).
A reliable hot water system isn’t just a luxury; it’s one of life’s necessities. Upgrading your hot water system can provide energy savings and ensure your household enjoys a sufficient supply of hot water for your needs.
However, a new hot water system is a significant investment. The product warranty offers consumer protection, but many homeowners are unclear about how their warranty works.
Salmon Plumbing have been Brisbane’s reliable choice for residential and commercial plumbing services since 1991, specialising in hot water installations, repairs, and servicing. What sets the team apart is the delivery of professional service, backed up with an extended warranty, protecting you and your investment.
Brisbane’s subtropical climate and hard water can be rough on hot water systems. Your warranty is a safety net. Here’s what you need to know about maintaining yours.
Keeping Your Warranty Intact: Common Pitfalls To Avoid
Warranties are only as good as they are enforceable, and that’s where many Brisbane homeowners trip up. The biggest warranty-killer is the humble DIY-er or unlicensed handyman who tinkers with fittings or plumbing equipment post-installation. Incorrect adjustments can cause hot water leaks and lead to unnecessary repairs.
In addition, when homeowners put off addressing small concerns with the hot water system, even a code-compliant install can lose its lifetime entitlement.
To keep your warranty intact and save you a lot of heartache in the future, maintaining compliance is as easy as scheduling a five-year hot water service. This includes checking the isolation valve and expansion controls, and replacement of the sacrificial anode.
Remember too, if the initial hot water installation wasn’t to QBCC code, the onus shifts. You’re still covered under Australian Consumer Law (ACL) for a lifetime fix, but you’ll need to prove that the install wasn’t code compliant – and that requires records.
Salmon Plumbing provides detailed job reports and photos for any hot water installations, servicing, or repairs we perform.
Salmon Plumbing’s Workmanship Guarantee
As mandated by the Queensland Building and Construction Commission (QBCC), all plumbing work is covered by a 6.5-year workmanship warranty. At Salmon Plumbing, we round it up to a full 7 years because we stand by our work. This warranty covers everything from the installation of solar panels to the replacement of a hot water valve and everything in between.
We also partner with reputable household brands like Rheem, Aquamax, and Bosch, each offering its own manufacturer’s warranty. Our service extends to acting as your agent to streamline any claims that arise. This often expedites the process – we’ve seen claims being processed in days, not weeks.
Choose Salmon Plumbing For Warranty-Backed Peace Of Mind
Warranties offer homeowners protection, confidence and long-term value. By ensuring your installation and services are conducted by licensed professionals, your product’s warranty will stand the test of time and deliver you a stress-free result.
Salmon Plumbing’s 7-year workmanship guarantee, combined with seamless manufacturer support, means you’re never left in the cold (or without hot water). Our hot water specialists have serviced thousands of hot water systems across Brisbane, managed solar upgrades and attended emergency hot water repairs in high-rises. Whether you need a new hot water installation, system replacement, or routine servicing, we’ll ensure your system and its warranties are rock-solid. After all, in plumbing, trust is built one guaranteed job at a time.
