Dear Virginnia,

Firstly, I would like to thank you for the invoices and secondly, I would like to commend on how pleasant it is to hear your friendly voice over the phone. It certainly makes it easier to ask or clarify questions.

I would also like to thank Salmon Plumbing especially Sheldon and Mark for their professional service in helping with the blocked ensuite toilet and installation of the hot water system.

Mark and Sheldon were very patient in answering any queries that I had.

It was a pleasure to work with you. Thank you very much.

Warm regards