Salmon Plumbing Guarantee to ARRIVE ON TIME to your scheduled appointment.
In the rare instance that your plumber has been delayed due to unforeseen circumstances beyond our control, we promise to give you a MINIMUM 30-minutes notice of ANY change in arrival time and will offer to reschedule, if that’s more convenient for you
If we don’t give you at least 30 minutes notice in advance, we will happily give you a FREE Hour of Service on your plumbing job.
This offer is not to be used with any other offer.
Does not apply to quoted jobs.
Discounts will not be applied to overdue amounts.
Deposits
Deposits are not refundable however partial or total refunds of deposits may be made at the sole discretion of Salmon Plumbing.
Cancellations
Salmon Plumbing reserve the right to charge for lost time as a result of cancellations and or postponement made less than 2 business days from the scheduled appointment time.
Warranties
Salmon Plumbing offers a 6 and half year warranty as per the Queensland Building & Construction Commission (QBCC).
Before you can take action in the face of a plumbing catastrophe, you need to know whether your manufacturer’s warranty classes it as an emergency. It could be the difference between an out-of-pocket payment and having the costs covered by the manufacturer or the insurance company.
If you are experiencing a plumbing emergency, Brisbane plumber John Salmon has been in the industry for many years and if there’s anyone that can give you the right advice, it’s him! Keep reading to find out what is considered an emergency when it comes to your warranty.
How your warranty can impact a plumbing emergency
What do the terms and conditions of your manufacturer’s warranty classify as a plumbing emergency?
If the issue is with plumbing work under manufacturer warranty, there are strict rules around what denotes a plumbing emergency. Manufacturers typically include an addendum in the warranty to specify that an emergency must be causing damage to your property or creating danger to a person. Some manufacturers may also include any issue that puts your home’s security at risk.
The manufacturer will cover the cost of calling out a tradesperson if it meets their conditions as to a legitimate emergency, and the cost of repairs (if labour is still covered within the scope of the warranty). However, they may not pay the costs related to any damage that the emergency created. That might be left to the insurance company to handle, so you need to know the ins and outs of your various policies. Many insurance policies cover water damage but have caveats about what water damage is covered.
Why does the definition of an emergency matter?
If your emergency occurs on the weekend or out of hours, the manufacturer will only pay the warranty claim if it’s classed as a genuine emergency. So, you shouldn’t wait until you’re in that situation to know what counts – you should familiarise yourself with the terms and conditions of your big warranties, so you know exactly what you’re dealing with if a problem arises.
A genuine emergency situation might allow for a larger insurance claim.
Emergency plumbing calls are more expensive because plumbing companies are paying employees to stand by waiting for a call to come in. Offering 24/7 emergency plumbing services is one of the biggest expenses any plumbing company takes on because it means paying employees just in case they have to work.
That translates to higher call-out fees which makes manufacturers and insurance companies nervous about paying out. That’s why they write loopholes into the terms and conditions.
Find out more about your rights around warranties here.
Plumbing Emergency Brisbane
Salmon Plumbing offers emergency plumbing services around the clock. From blocked drains and burst pipes to roof leaks and emergencies, we provide an emergency plumber Brisbane residents can rely on – day or night!
