Dear Claire,

Thank you for your email and the information contained therein.

We would like to say how very pleased we were with the professionalism of the young men who attended to this job and ask that it please be passed to your/their Managers.

Eric is polite yet friendly and took the time to explain what he was doing something we really did appreciate.  Oliver, we understand was still on a learning curve but also very polite and professional.

Both young men are a credit to your business and should be commended for their professionalism and positive pleasant attitude.  We need more trades personnel and people, especially young people like these two.  Eric should be made an example of how other young men should conduct their trade.  Really top notch.

We wish you all to continue to be safe.

Kind regards and thank you again.

Margaret & Paul Woollard.